Legal

Privacy Policy

Last updated: October 15, 2026

This policy applies to veyoracrm.com and the VeyoraCRM marketing platform, both operated by VeyoraCRM, Inc.

This Privacy Policy explains how VeyoraCRM, Inc. ("VeyoraCRM", "we", "us") collects, uses, and shares information when you visit veyoracrm.com, use the VeyoraCRM platform, or contact us. By using the service you agree to the practices described here.

1. Information we collect

1.1 Information you provide

  • Account details such as name, work email, company name, and password.
  • Billing details processed by our payment providers.
  • Messages you send to support, including email and chat content.

1.2 Information from your store and campaigns

  • Customer profiles, orders, products, and events synced from your ecommerce platform.
  • Message content, delivery status, and engagement metrics for campaigns you send through VeyoraCRM.

1.3 Information collected automatically

  • Device and browser information, IP address, and approximate location.
  • Usage data such as pages viewed, features used, and time spent in the product.
  • Cookies and similar technologies needed to keep you signed in and to understand product usage.

2. How we use information

  • Provide, maintain, and improve the VeyoraCRM platform.
  • Sync your store data and deliver campaigns on your behalf.
  • Power personalization and AI features using the data in your account.
  • Process payments and send transactional notices such as receipts.
  • Detect and respond to fraud, abuse, and security incidents.
  • Comply with legal obligations, including consent and opt-out requirements.

3. How we share information

We do not sell personal information. We share it only with:

  • Service providers who host infrastructure, process payments, deliver email and SMS messages, and provide analytics, under confidentiality obligations.
  • Your ecommerce platform, as needed to sync data in both directions.
  • Authorities, when required by law or to protect the rights, safety, and property of VeyoraCRM, our customers, or the public.
  • Successor entities, in connection with a merger, acquisition, or sale of assets, with notice to you.

4. Cookies

We use strictly necessary cookies to operate the site and the product, and optional analytics cookies to understand how the platform is used. You can control non-essential cookies in your browser settings. Blocking necessary cookies may prevent the product from working.

5. Data retention

We keep account data for as long as your account is active and as needed to provide the service. After account closure we delete or anonymize personal data within 90 days, except where retention is required by law. Campaign analytics are retained for up to 24 months.

6. Your rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data; to object to or restrict certain processing; and to withdraw consent. To make a request, call +1 (415) 682-3941. We respond within 30 days.

If you are a customer of a brand that uses VeyoraCRM, please contact that brand directly. They control the customer data in their account.

7. International transfers

VeyoraCRM is based in the United States. When data is transferred across borders we rely on standard contractual clauses and similar approved mechanisms, and we apply appropriate technical and organizational safeguards.

8. EEA, UK, and Swiss visitors

For users in these regions, VeyoraCRM acts as a processor for campaign data and as an independent controller for website and account data. We support consent management, data subject requests, and data processing agreements on request.

9. California residents

We do not sell or share personal information as those terms are defined under the CCPA/CPRA. California residents may request deletion, correction, or a copy of their information by calling +1 (415) 682-3941.

10. Children

VeyoraCRM is a business service and is not directed at children under 16. We do not knowingly collect personal information from children.

11. Security

We encrypt data in transit and at rest, limit internal access on a need-to-know basis, and monitor our systems for unauthorized activity. No method of transmission is completely secure, but we work to keep protection appropriate to the risk.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced by email or in-product notice at least 14 days before they take effect. The "last updated" date above always shows the current version.

13. Contact

Questions about this policy:
VeyoraCRM, Inc.
315 Montgomery Street, Suite 900
San Francisco, CA 94105, United States
Phone: +1 (415) 682-3941